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Agenda and minutes

Venue: Committee Room 1 - Senedd. View directions

Contact: Llinos Madeley 

Senedd.TV: View the webcast

Items
Note No. Item

Transcript

1.

Introductions, apologies and substitutions

Minutes:

1.1 Apologies were received from Rebecca Evans and Janet Finch-Saunders.  Ann Jones acted as a substitute for Rebecca Evans and Andrew RT Davies acted as a substitute for Janet Finch-Saunders.

 

(08.45)

2.

Motion under Standing Order 17.42(vi) to resolve to exclude the public from the meeting for the following business:

Item 3

Minutes:

2.1 The motion was agreed

(08.45 - 9.15)

3.

Inquiry into progress made to date on implementing the Welsh Government’s Cancer Delivery Plan: consideration of the key issues

Minutes:

3.1 The Committee considered the key issues that have arisen from the inquiry.

3.2 The Committee agreed to write to the Ministry of Justice in relation to the European Data Protection Regulations.

 

(9.15 - 10.00)

4.

Inquiry into the NHS complaints process: evidence session 1

·         Keith Evans, Author of the Report ‘A Review of Concerns (Complaints) Handling in NHS Wales – “Using the Gift of Complaints”’.

Keith Evans’s report A Review of Concerns (Complaints) Handling in NHS Wales – “Using the Gift of Complaints”  was published on 2 July 2014

Supporting documents:

Minutes:

4.1 The witness responded to questions from Members.

(10.00 - 10.45)

5.

Inquiry into the NHS complaints process: evidence session 2

·         The Rt Hon Ann Clwyd MP, Co-Chair, Review of the NHS Hospitals Complaints System (NHS England).

Supporting documents:

Minutes:

5.1 The witness responded to questions from Members.

(11.00 - 11.45)

6.

Inquiry into the NHS complaints process: evidence session 3

 

·         Rory Farrelly, Director of Nursing and Patient Experience, Abertawe Bro Morgannwg University Health Board

 

·         Nicola Williams, Assistant Director of Nursing and Lead on Transformation of Complaints and Concerns, Abertawe Bro Morgannwg University Health Board

 

·         Maria Battle, Chair of Cardiff and Vale University Health Board

 

·         Dr Chris Jones, Chair of Cwm Taf University Health Board

 

·         Carol Shillabeer, Director of Nursing/Deputy Chief Executive, Powys Teaching Health Board

 

Supporting documents:

Minutes:

6.1 The witnesses responded to questions from Members.

6.2 The witnesses agreed to provide more information on the following:

 

  • of the total complaints received, the proportion which related to primary and to secondary care within the NHS in Wales for every local health board in Wales; and
  • more information about the methods adopted by local health board(s) to measure patient experience, including patient feedback and views about the complaints process.

 

 

 

 

(11.45 - 12.30)

7.

Inquiry into the NHS complaints process: evidence session 4

·         Dr Phil Banfield, Chairman of BMA Welsh Council

·         Tina Donnelly, Director of the Royal College of Nursing Wales

·         Jessica Turner, Regional Organiser of UNISON Cymru/Wales

Supporting documents:

Minutes:

7.1 The witnesses responded to questions from Members.

 

(12.30)

8.

Papers to note

Supporting documents:

Minutes:

8.1a The Committee noted the minutes of the 26 June and 2 July  meetings.

 

8.1

The Committee's forward work programme: September - December 2014

Supporting documents:

Minutes:

8.2 The Committee noted the forward work programme for September to December 2014

(12.30)

9.

Motion under Standing Order 17.42(vi) to resolve to exclude the public from the remainder of the meeting and for item 1 of the meeting on 18 September 2014

Minutes:

9.1 The motion was agreed

(12.30 - 12.45)

10.

Inquiry into the NHS complaints process: private consideration of evidence received

Minutes:

10.1 The Committee considered the evidence received on the inquiry.

 

 

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